JideTech Dual HDMI 16/32/64 Channel AI NVR 4-Bay 4K RAID 5 Network Video Recorder | NVR504-E Series
JideTech Dual HDMI 16/32/64 Channel AI NVR 4-Bay 4K RAID 5 Network Video Recorder | NVR504-E Series
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Shipping Policy
Shipping Policy
Thank you for shopping with JideTech Camera. Please review the shipping method, transit time, import duty, and preparation time before placing your order.
Important Shipping Summary
- Under 21 KG: Express delivery, approximately 5–8 days after dispatch.
- Products with solar panels: Sea freight by default, approximately 25–45 days after dispatch.
- Products over US$200: Usually require approximately 3–5 days for preparation.
- AI products: Usually require approximately 2 weeks for preparation.
Important: Import duties and taxes are not included. For duty-paid or tax-inclusive shipping, please contact us before placing your order.
1. Order Processing Time
- Products priced over US$200: These products are usually not kept in stock. Please allow approximately 3–5 days for order preparation before shipment.
- AI products: AI cameras, AI NVRs, and other AI-related products may require approximately 2 weeks for preparation before shipment.
Processing time is separate from shipping time. To confirm availability or the expected dispatch date, please contact us before ordering.
2. Express Shipping for Products Under 21 KG
Products with a shipment weight of less than 21 KG are normally shipped by international courier or express delivery, except products that include a solar panel.
- Estimated transit time: approximately 5–8 days after dispatch.
- Import duties and taxes: Not included.
3. Products with Solar Panels
Products that include a solar panel are shipped by sea freight by default, regardless of product weight.
- Estimated transit time: approximately 25–45 days after dispatch.
- Transit time varies by destination country, shipping route, port conditions, and customs clearance.
4. Shipments of 21 KG or More
For products or combined shipments weighing 21 KG or more, the shipping method and delivery estimate may vary. Please contact us before ordering so that we can confirm the most suitable shipping option for your destination.
5. Import Duties, Taxes, and Customs Fees
Unless a duty-paid or tax-inclusive shipping option has been agreed with us in writing before purchase, product prices and shipping charges do not include:
- Import duties
- VAT, GST, or other local taxes
- Customs clearance fees
- Brokerage or remote-area surcharges
Buyer responsibility: Any applicable charges may be collected by the destination country’s customs authority or the shipping carrier.
6. Delivery Estimates and Delays
All delivery times are estimates and are not guaranteed. Customs inspections, weather, holidays, peak-season congestion, port delays, carrier disruptions, and other circumstances beyond our control may affect delivery.
7. Damaged or Missing Shipments
Please inspect your shipment promptly after delivery. If a package arrives damaged or appears to be missing, contact the carrier and notify us within 3 days of delivery so that we can assist with the claim process.
Contact Us Before Ordering
Contact us for stock availability, AI product lead times, duty-paid shipping, heavy shipments, or country-specific delivery estimates.
Email: admin@jidetech.com
Warranty Policy
Warranty Policy
All products sold by JideTech Camera are covered by a 1-year limited warranty from the date of delivery.
1. Warranty Coverage
The warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal use
- Internal component failure not caused by external damage
If a product fails during the warranty period, we will provide one of the following solutions:
- Repair
- Replacement
- Technical support to resolve the issue
The solution will be determined by our technical team after evaluation.
2. Warranty Exclusions
The warranty does not cover damage caused by:
- Improper installation
- Unauthorized repair or modification
- Incorrect voltage or power supply
- Natural disasters (flood, fire, lightning, etc.)
- War or other force majeure events
- Physical damage caused by transportation or misuse
3. Warranty Claim Process
To request warranty service, please contact:
support@jidetech-camera.com
Please include:
- Order number
- Product model
- Description of the issue
- Photos or video evidence
Our technical team will assist in troubleshooting before issuing warranty service.
4. Shipping for Warranty Service
- Customers are responsible for shipping costs when sending products for warranty inspection.
- If the defect is confirmed as a manufacturing issue, we will cover the cost of sending the repaired or replacement product back to the customer.
After-Sales Support Policy
After-Sales Support Policy
At JideTech Camera, customer satisfaction is very important to us. If you experience any issues with your product, our support team is here to help.
1. Technical Support
If you encounter any problems with installation, configuration, or product operation, please contact our support team. Our technicians will assist you with troubleshooting and provide guidance to resolve the issue.
To help us assist you more efficiently, please provide the following information when contacting support:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem (if applicable)
In many cases, issues can be resolved quickly through remote troubleshooting and technical guidance.
2. Warranty Service
All products purchased from JideTech Camera come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
If a product is confirmed to have a manufacturing defect within the warranty period, we will provide appropriate support such as:
- Technical repair guidance
- Replacement parts
- Product replacement (if necessary)
Warranty services are subject to the terms outlined in our Warranty Policy.
3. Response Time
Our support team will typically respond to customer inquiries within 24–48 business hours.
Please note that response times may be slightly longer during holidays or peak seasons.
4. How to Contact Us
If you need assistance, please contact our support team through the following channels:
Email: support@jidetech.com
WhatsApp: +86 189 2933 7423
Our team will be happy to assist you.
Return & Refund Policy
Return & Refund Policy
Thank you for purchasing from JideTech Camera. We strive to ensure that all products meet the highest quality standards. If you experience any issues with your order, please review our return and refund policy below.
1. Return Eligibility
Customers may request a return under the following conditions:
- The product arrives damaged or defective
- The product received is incorrect
- The product has functional issues within the warranty period
To be eligible for a return:
- The request must be made within 7 days after delivery
- The product must be in original condition and packaging
- Proof of purchase (order number or invoice) must be provided
2. Non-Returnable Items
Returns will not be accepted in the following situations:
- Damage caused by improper installation, misuse, or unauthorized modification
- Damage caused by external factors such as lightning, water damage, fire, or natural disasters
- Products returned without prior authorization
- Orders placed with incorrect specifications due to the buyer’s own mistake
Customers are strongly advised to confirm all product specifications with our sales team before placing an order.
Returns will not be accepted if the wrong product was purchased due to the buyer’s failure to verify specifications before purchase.
3. Return Process
To initiate a return, please contact our support team at:
Email: support@jidetech.com
Please provide:
- Order number
- Product model
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and provide Return Merchandise Authorization (RMA) instructions if applicable.
4. Refunds
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued via the original payment method
Shipping costs are non-refundable, unless the return is due to a product defect or shipping error.
5. Return Shipping
Unless the return is due to a confirmed product defect or incorrect shipment, the buyer is responsible for return shipping costs.
JideTech NVR504-E Series 16/32/64 Channel AI Network Video Recorder
Dual HDMI NVR with two physical HDMI ports: The NVR504-E series combines 16, 32 or 64 IP camera channels with two HDMI and two VGA outputs in a 2U, 4-bay chassis. HDMI output supports up to 4K (3840 × 2160) at 60 Hz. Select the Model option above to see the price for each channel count.
Two HDMI Outputs for Flexible Monitoring
The rear panel includes HDMI 1 and HDMI 2, plus VGA 1 and VGA 2. HDMI 1/VGA 1 can output simultaneously, and HDMI 2/VGA 2 can output simultaneously; the two output groups are independent. This makes the recorder suitable for installations that specifically require a dual HDMI NVR.
Key Features
- 16, 32 or 64 IP camera inputs; recording resolutions from CIF through 32MP
- Incoming and outgoing bandwidth up to 384 Mbps with Smart functions off, or 200 Mbps with Smart functions on
- Dual HDMI: 2 HDMI ports and 2 VGA outputs; HDMI up to 4K (3840 × 2160) at 60 Hz. HDMI 1/VGA 1 and HDMI 2/VGA 2 support simultaneous output within each independent group.
- Four SATA interfaces, up to 24 TB per HDD subject to operating conditions; RAID 0, 1 and 5
- 16-channel local synchronous playback; 32-channel concurrent playback; 16-channel FTP, scheduled or event snapshots
- Face detection and comparison, SIP, UMD, video metadata and search capabilities subject to camera and operating-mode compatibility
- Two Gigabit RJ45 ports, 16 alarm inputs, 10 alarm outputs, RS485, RS232 and eSATA
Model Comparison
| Specification | NVR504-16E | NVR504-32E | NVR504-64E |
|---|---|---|---|
| IP video inputs | 16-ch | 32-ch | 64-ch |
| IP speaker channels | 32-ch | 32-ch | 64-ch |
| Decoding example, Smart off | 16 × 1080P@30 | 32 × 1080P@30 | 32 × 1080P@30 or 64 × 720P@30 |
| Live view, HDMI1/VGA1 | 1/4/6/8/9/16 | 1/4/6/8/9/16/25/32 | 1/4/6/8/9/16/25/36/64 |
Decoding capacity by model: The complete Smart on/off decoding combinations and display layouts are listed below. The resolution of each channel cannot exceed 8192 pixels in width or height.
Full Technical Specifications
| Item | NVR504-16E | NVR504-32E | NVR504-64E |
|---|---|---|---|
| Decoding | |||
| Decoding Format | Ultra 265,H.265,H.264 | ||
| Decoding Capability | Smart Off：2 x 32MP@30, 4 x 16MP@30, 5 x 12MP@30, 8 x 4K@30, 10 x 6MP@30, 12 x 5MP@30, 16 x 4MP@30, 16 x 3MP@30, 16 x 1080P@30 Smart On：1 x 32MP@30, 3 x 16MP@30, 4 x 12MP@30, 6 x 4K@30, 8 x 6MP@30, 9 x 5MP@30, 12 x 4MP@30, 16 x 3MP@30, 16 x 1080P@30, 16 x 720P@30 |
Smart Off：2 x 32MP@30, 4 x 16MP@30, 5 x 12MP@30, 8 x 4K@30, 10 x 6MP@30, 12 x 5MP@30, 16 x 4MP@30, 20 x 3MP@30, 32 x 1080P@30 Smart On：1 x 32MP@30, 3 x 16MP@30, 4 x 12MP@30, 6 x 4K@30, 8 x 6MP@30, 9 x 5MP@30, 12 x 4MP@30, 16 x 3MP@30, 24 x 1080P@30, 32 x 720P@30 |
Smart Off：2 x 32MP@30, 4 x 16MP@30, 5 x 12MP@30, 8 x 4K@30, 10 x 6MP@30, 12 x 5MP@30, 16 x 4MP@30, 20 x 3MP@30, 32 x 1080P@30, 64 x 720P@30 Smart On：1 x 32MP@30, 3 x 16MP@30, 4 x 12MP@30, 6 x 4K@30, 8 x 6MP@30, 9 x 5MP@30, 12 x 4MP@30, 16 x 3MP@30, 24 x 1080P@30, 48 x 720P@30, 64 x D1 |
| Decoding Capability Description |
The resolution of each channel cannot exceed 8192 pixels in length or width | ||
| Audio Compression | G.711A, G.711U | ||
| Network | |||
| Incoming Bandwidth | Smart Off：384Mbps Smart On：200Mbps |
||
| Outgoing Bandwidth | Smart Off：384Mbps Smart On：200Mbps |
||
| Max Remote Users | 128 | ||
| Protocols | TCP/IP, P2P, NTP, DHCP, PPPoE, HTTP, HTTPS, DNS, DDNS, SNMP, SMTP, NFS, RTSP, 802.1x, IPv6, IPv4 |
||
| Browser (Plugin) | Chrome 45+, Edge 79+, Firefox 52+ | ||
| Video/Audio Input | |||
| IP Video Input | 16-ch | 32-ch | 64-ch |
| RCA Audio Input | 1-ch | ||
| Peripheral Input | |||
| Ip Speaker | 32-ch | 32-ch | 64-ch |
| POS | All channels | ||
| Video/Audio Output | |||
| HDMI Output | 4K (3840 × 2160)/60 Hz, 4K (3840 × 2160)/30 Hz, 1920 × 1080/60 Hz, 1600 × 1200/60 Hz, 1280 × 1024/60 Hz, 1280 × 720/60 Hz, 1024 × 768/60 Hz |
||
| VGA Output | 1920 × 1080/60 Hz, 1600 × 1200/60 Hz, 1280 × 1024/60 Hz, 1280 × 720/60 Hz, 1024 × 768/60 Hz | ||
| RCA Audio Output | 2-ch | ||
| Liveview Display | 1/4/6/8/9/16 | HDMI1 and VGA1: 1/4/6/8/9/16/25/32; HDMI2 and VGA2: 1/4/6/8/9/16 |
HDMI1 and VGA1: 1/4/6/8/9/16/25/36/64; HDMI2 and VGA2: 1/4/6/8/9/16 |
| Corridor Mode Screen | 3/4/5/7/9/10/12/16 | HDMI1 and VGA1: 3/4/5/7/9/10/12/16/32; HDMI2 and VGA2: 3/4/5/7/9/10/12/16 |
HDMI1 and VGA1: 3/4/5/7/9/10/12/16/32; HDMI2 and VGA2: 3/4/5/7/9/10/12/16 |
| Two-way Audio | |||
| Two-way Audio | 1-ch,RCA(Using the audio input and output) | ||
| Snapshot | |||
| FTP/Schedule/Event Snapshot |
16-ch snapshot (max. 8 MP (3840 × 2160) video resolution, with 1080P snapshot resolution) | ||
| Recording | |||
| Recording Resolution | 32 MP/16 MP/12 MP/8 MP/6 MP/5 MP/4 MP/3 MP/1080P/960P/720P/D1/2CIF/CIF | ||
| Num of Concurrent Playback | 32-ch | ||
| Synchronous Playback in Local |
16-ch | ||
| Smart Function | |||
| Smart by IPC | All channels (up to 16 images/s in total) Face Detection, Face Comparison, Vehicle Detection (LPR), Temperature Detection, SIP, UMD, Video Metadata, Traffic Monitoring, People Counting |
||
| Smart by NVR | Face Detection, Face Comparison, Smart Intrusion Prevention (SIP), Ultra Motion Detection (UMD) |
||
| Smart by NVR Analyzer Mode | Mixed Mode (Face Recognition+AcuSearch/AcuTrack), Mixed Mode (SIP+UMD), Modes cannot active simultaneously, only one mode can active at a time. |
||
| VCA Search | AcuSearch, AcuTrack, Face Snapshot Search, Face Comparison Search, Motor Vehicle Search, Non-Motor Vehicle Search, Human Body Search, General Search, People Counting Report, Heat Map |
||
| AcuSearch | |||
| Acu Search Performance | All channels with original-platform SIP/UMD camera | ||
| AcuTrack | |||
| Acu Track Performance | All channels with original-platform SIP/UMD camera | ||
| face detection | |||
| face detection by NVR | Up to 16-ch with original-platform Face Detection camera, Up to 4-ch with normal camera (original-platform and compatible third-party cameras, 4-ch 2MP, 2-ch 4MP, 1-ch 4K) | ||
| Search by Image | Support | ||
| SIP | |||
| SIP by NVR with normal cameras |
Up to 8-ch with normal camera (original-platform and compatible third-party cameras, 8-ch 2MP, 4-ch 4MP, 2-ch 4K) | ||
| UMD | |||
| UMD by NVR with normal cameras |
Up to 16-ch with normal camera (original-platform and compatible third-party cameras, 16-ch 2MP, 8-ch 4MP, 4-ch 4K) | ||
| Plate Comparison | |||
| Vehicle Number Library | Up to 5 vehicle picture libraries, with up to 25,000 vehicle pictures in total | ||
| Capacity of Smart Snapshots | |||
| Capacity of Snapshot Records | 3 millions records for face snapshot, 2 millions records for vehicle snapshot, 2 millions records for SIP |
||
| Alarm | |||
| General Alarm | Defocus Detection, Scene Change Detection, Object Left Behind, Object Removed, Auto Tracking, Motion Detection, Tampering, Human Body Detection, Video Loss, Alarm Input, Audio Detection |
||
| Alert Alarm | IP Conflict, Network Disconnected, Disk Offline, Disk Abnormal, Illegal Access, Hard Disk Space Low, Hard Disk Full, Recording/Snapshot Abnormal, Array Damaged, Array Degraded |
||
| GUI Language | |||
| GUI Language | 38 languages: Simplified Chinese, Traditional Chinese, English, Vietnamese, Thai, Turkish, Spanish (Latin America), Portuguese (Brazil), Spanish, Portuguese, French, German, Italian, Dutch, Polish, Czech, Hungarian, Slovak, Russian, Hebrew, Arabic, Ukrainian, Estonian, Bulgarian, Greek, Romanian, Danish, Swedish, Norwegian, Finnish, Croatian, Slovenia, Serbia, Korean, Japanese, Latvian, Lithuanian, Persian |
||
| Hard Disk | |||
| SATA | 4 SATA Interfaces | ||
| Capacity | Up to 24 TB for each HDD (The maximum HDD capacity varies with environment temperature and hard disk size, The environment temperature for use should not exceed 40°C.) |
||
| Disk Group | Support | ||
| Redundant Storage | Support | ||
| Disk Array Type | RAID 0, 1, 5 | ||
| External Interface | |||
| Network Interface | 2 RJ45 10 M/100 M/1000 M self-adaptive Ethernet Interface | ||
| Network Working Mode | Muli-access,load balance,network fault-tolerance | ||
| USB | Front panel: 2 × USB2.0, Rear panel: 2 × USB3.0 | ||
| RS485 | 1 | ||
| RS232 | 1 | ||
| Alarm In | 16-ch | ||
| Alarm Out | 10-ch | ||
| eSATA | 1 | ||
| Power Output | 12 V | ||
| Power Supply | AC 100~240V | ||
| Working Environment | |||
| Working Temperature | -10 ℃ ~ + 55 ℃ (+14 ℉ ~ +131 ℉) | ||
| Working Humidity | ≤ 90% RH (non-condensing) | ||
| Power Consumption (without HDD) |
≤ 35W | ||
| Dimensions | |||
| Weight (without HDD) | ≤ 5.5Kg (12.1lb) | ||
| Height | 2U | ||
| Dimensions | 442mm × 432mm × 86mm (17.4"×17.0"×3.4") | ||
| Certification | |||
| Certification | CE; FCC; UL; RoHS; WEEE | ||
| CE | EN 55032, EN 61000-3-3, EN IEC 61000-3-2, EN 55035 | ||
| FCC | Part15 Subpart B | ||
| Compliance | |||
| NDAA Compliant | N/A | ||
Dimensions and Included Accessory
2U chassis: 442 × 432 × 86 mm (17.4 × 17.0 × 3.4 in). Weight without HDD: ≤5.5 kg (12.1 lb). FL-2U mounting angle components and sheet metal are shown in the product images.
Compatibility notes: AcuSearch and AcuTrack performance specified for original-platform SIP/UMD cameras. AI event and metadata functions depend on compatible cameras. Smart analyzer mixed modes cannot operate simultaneously; select one mode at a time. The source specification lists NDAA compliance as N/A. Check camera integration and applicable certifications for your exact deployment.